ServiceNow

Whether it is a new ServiceNow deployment or enhancing an existing one,

ACS leverages vast experience and best practices to deliver world-class outcome


Our Approach

Guided Requirements Gathering

We lead through a collaborative workshop with the key stakeholders to assess your requirements and drive consensus. The workshop is designed to rapidly identify your desired state by implementing our “good”practices which are tailored as per your unique business requirements. The workshop concludes with the definition of the complete project lifecycle, including every activity and resource that will be necessary to achieve project success.

360 Degree Deployment

Once the requirements and project lifecycle are fully defined, we will work with you to configure your ServiceNow environment and manage the execution of the project lifecycle. Every implementation is led by a Solutions Lead who possesses advanced expertise in business process engineering, ServiceNow architecture, and project management. They are supported by our Technical Consultants who are having expertees in configuring and customizing the ServiceNow platform

Customer Enablement

Concurrent with implementation activities, we will provide a series of agenda-based enablement sessions to complement the initial ServiceNow-provided This approach will further enable your System Administrators to become self-reliant in working hands-on within your ServiceNow environment. Additionally, we will provide a period of post-production support once you are live in order to provide additional education, knowledge transfer, and break/fix remediation

Platform Upgrades

ACS helps you take advantage of the ever-expanding platform capabilities that are released by ServiceNow. Our goal is to provide you with a stable environment by evaluating your customizations, aligning them with the newly released functionality and working collectively to identify and remedy any defects resulting from the new release.




Our SERVICENOW Solutions

ITSM

The ServiceNow IT Service Management applications are recognized as leaders and innovators in the ITSM market. ACS helps businesses consolidate fragmented tools and legacy systems while automating service management processes. Our solutions can get you to Go-live quickly with confidence, while maintaining the ability to scale to your business needs. With a simple and consistent approach, you increase efficiency, lower costs, and devote more time to innovating and delivering the modern, consumer‑like, self‑service experience your modern organization has come to expect.

  • Create a Lean IT infrastructure and experience data-driven decisions from real-time dashboards and notifications
  • Support a range of maturity capabilities across the organization
  • Get easy Track of KPI trends over time to measure IT performance outcomes, thereby, Increasing business engagement with the IT Department
  • Align to business priorities by spotting trends and patterns early
  • Integrate third-party data sources and tools
  • Generate immediate business value from your ITSM investment

IT Operations Management

ServiceNow’s IT Operations Management suite of products helps IT evaluate and manage services facilitating the Quality of Service (QoS) and the Quality of Experience (QoE) the business expects.

Leveraging the full capabilities of ITOM customers can

  • Increase service agility and bridge the gap between services and infrastructure
  • Automate IT processes and initiate remediation actions to proactively address problematic conditions affecting business services
  • Provide self-service access to cloud resources, automatically enforce good governance and compliance, and gain visibility into cloud costs
  • Automate discovery of business services/IT infrastructure
  • Build a comprehensive map of all devices, applications, and configuration profiles used in to provide business servic
  • Automatic provisioning/configuring of requested services
  • Manage hybrid clouds
  • Leverage ITSM investment through co mprehensive, integrated ITOM capabilities to ServiceNow IT Service Management to form a complete solution for eliminating service outages and managing hybrid clouds

ITBM

ServiceNow IT Business Management aligns project investments and consolidates resource and project data into a single system allowing your organization to plan strategically and improve the effectiveness of your project management activities. ACS ITBM applications for clients streamlines the process providing comprehensive Portfolio & Project Management solutions

Leveraging the full capabilities of ITBM customers get the benefit through

  • Standardized project management processes
  • Capture, assess and manage ideas and demands from the business
  • Lowering the project costs to deliver value to your organization through Financial modeling
  • Gain efficiency through managing development work from a unified backlog and scaled agile framework
  • Measurable ROI
  • Optimal tracking of business deliverables to measure outcomes and benefits

Customer Service Management

ServiceNow CSM enables your organization to deliver customer service that is effortless, connected, and proactive. Improve efficiency with automation and self-service that provides a superior experience for customers and agents. Leveraging the full capabilities of CSM customers get the benefit through

Deliver an Effortless Customer Experience, Connect Teams to Fix Issues, and Proactively Prevent Calls

  • Deliver automated solutions with the Service Catalog, and provide additional self-service options with integrated Virtual Agent, Knowledge Management
  • Resolve issues faster and fix the root cause of issues by connecting customer service to other departments with the Visual Task Board, workflow, and automation
  • Leverage dashboards and analytics to visualize trends and manage problems potentially affecting many customers with Major Issue Management to resolve issues before customers encounter them
  • Fast implementations

Security Operations

Our experience across the entire ServiceNow Platform helps customers infuse security into IT Service Management (ITSM) and IT Operations Management (ITOM) to realize the full benefits of your SecOps investment

Combining these capabilities with ServiceNow’s Platform Applications our customers realize

  • Enhanced Governance, Risk, and Compliance capabilities that align Policies, Procedure, and Regulatory requirements with IT Security best practices
  • An escalation path from end-user Incidents and Problems captured within the IT Service Management Suite to a dedicated Security Incident capability with a distinct incident management design and workflow
  • Automatically add threat intelligence to security incidents to speed up remediation and integrate a response platform with your existing security portfolio
  • Maximization of IT Operations Management investments to manage networks, servers, and end-points with high reliability and availability
  • Reduced time spent on basic tasks and faster remediation and response through Orchestration tools
  • View your current security status with customizable dashboards and reports backed by quantitative data

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