Packaged Support Model for T24 Users

Our team of consultants have designed a smart service package for the upkeep of Temenos T24 core banking solution. This service package saves huge costs for our clients but more importantly their time which they can utilise to deal with core business challanges. We also keep you updated with latest updates and releases from Temenos and provide free consultation on the new T24 features which could multiply the value of your investments in Temenos core banking solution.

Gold Packaged Support Model

The support is provided from off-shore remotely and access to the local ticket management system.

Trouble shooting in form of first level support

Support on GL difference and mismatches

Support on testing activities

Access to our knowledge management repository

Platinum Packaged Support Model

This model is blend of off-shore and on-shore model

Access to our ticket management and Knowledge management tool

First level support for non-core issues & managing L2 and L3 level support by co-ordinating with Temenos help desk

Support on testing activities

Periodic system health check

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