Packaged Support Model for T24 Users
Our team of consultants have designed a smart service package for the upkeep of Temenos T24 core banking solution. This service package saves huge costs for our clients but more importantly their time which they can utilise to deal with core business challanges. We also keep you updated with latest updates and releases from Temenos and provide free consultation on the new T24 features which could multiply the value of your investments in Temenos core banking solution.
Gold Packaged Support Model
The support is provided from off-shore remotely and access to the local ticket management system.
Trouble shooting in form of first level support
Support on GL difference and mismatches
Support on testing activities
Access to our knowledge management repository
Gold Packaged Support Model
The support is provided from off-shore remotely and access to the local ticket management system.
Trouble shooting in form of first level support
Support on GL difference and mismatches
Support on testing activities
Access to our knowledge management repository
Platinum Packaged Support Model
This model is blend of off-shore and on-shore model
Access to our ticket management and Knowledge management tool
First level support for non-core issues & managing L2 and L3 level support by co-ordinating with Temenos help desk
Support on testing activities
Periodic system health check